InReplyThe AI email agent that answers your customer email
Never keep a customer waiting again. InReply reads your FAQs, PDFs and knowledge base, then replies to customer emails inside the Gmail or Outlook inbox you already use. Accurately, in your voice, around the clock.
14-day free trial · No credit card required · Connect in one click
Works with Gmail, Google Workspace, Outlook and Microsoft 365
Answers that sound like you
InReply turns your documents or webpages into accurate, on-brand email replies.
Your knowledge becomes their answer
Upload PDFs, CSVs, terms or link your website. InReply grounds every reply in the knowledge you provide. It never invents policy or pricing.
Confident answers send themselves
When InReply is sure it has the right answer, it replies automatically. When it isn't, it queues a draft for you. You set the confidence threshold. You stay in control.
Every email routed the right way
Classify incoming mail, billing, enquiries, bookings, then route each to the right workflow or escalate straight to a human. Your inbox, organised automatically.
Assistant tools draft. An email agent replies.
As of July 2026, most AI email tools are assistants: they leave a draft in your inbox and wait for you. An AI email agent classifies the email, writes the answer from your knowledge, and sends it.
With an AI email assistant
- — Drafts appear in your inbox
- — You review, edit and hit send on every single reply
- — Customers still wait until you're back at your desk
- — You still clear the inbox
With the InReply email agent
- ✓ Emails classified and routed automatically
- ✓ Replies written from your own knowledge, in your voice
- ✓ Confident answers send themselves, even at 9pm
- ✓ The inbox clears itself
New to the category? Read what an AI email agent is or see how it compares to an email answering service.
Your customers expect fast. Most small teams can't keep up, and it costs them.
Automation that never feels like a black box
Drafts every reply without sending. Review the tone, build trust, then flip the switch when you're ready.
Decide how confident InReply must be before it sends. Everything below it always waits for you.
Tune tone and phrasing once. Every reply sounds like it came from your team, not a robot.
Live in three steps
Simply connect your inbox and add your knowledge.
Connect your inbox
Link Gmail or Outlook in one click. We read threads and emails safely, nothing to install.
Upload your documents
Drop in FAQs, PDFs and terms, or link your site. InReply reads them instantly.
Let it reply
Customers get answers from your docs. Review in Ghost Mode or let it auto-send.
Made for businesses that live in their inbox
Designed for the questions your customers actually ask.
Property agents
Answer availability and viewing enquiries instantly, send floor plans and schedule viewings.
Learn more →
Gym owners
Handle membership questions, class schedules and freezes without more front-desk staff.
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Vacation rental hosts
Never miss a booking. Auto-respond to availability, check-in rules and house-guide questions.
Learn more →
"InReply handles the first reply to nearly every enquiry now. Our bookings doubled because we're the first to get back to them."
Your inbox stays yours
InReply was built with trust in mind. We ensure the service delivers what's important to you and your customers.
Connect Gmail or Outlook in one click, revoke any time. No passwords stored, no DNS changes.
Replies are grounded in your uploaded docs. InReply never invents policy or pricing.
Cancel and we disconnect immediately. All data permanently deleted within 30 days.
Plans that scale with your inbox
Start free for 14 days. Change or cancel any time.
Starter
- ✓ 500 emails / month
- ✓ Shared inbox
- ✓ Gmail & Outlook integration
- ✓ 2 users
- ✓ Email support
Growth
- ✓ 2,000 emails / month
- ✓ 3 connected inboxes
- ✓ 5 users
- ✓ Priority support
- ✓ Playbook analytics
Scale
- ✓ 5,000 emails / month
- ✓ Custom rules engine
- ✓ Smart auto-filing
- ✓ 10 user seats
- ✓ Success manager
Business
- ✓ 10,000 emails / month
- ✓ Unlimited rules
- ✓ Dedicated onboarding
- ✓ Unlimited seats
- ✓ 24/7 phone support
Evaluating email AI tools?
See how InReply stacks up against the drafting assistants, and what to pick for your inbox.
Frequently asked questions
What is an AI email agent? +
An AI email agent reads incoming email, works out what each message needs, writes a reply grounded in your business's own knowledge, and sends it, or queues it as a draft if you prefer. That last step is what separates an agent from an assistant: assistants leave drafts for you to send, an agent can finish the job.
What's the difference between an AI email assistant and an AI email agent? +
An assistant helps you write email faster: it drafts replies that you review and send, so you still clear the inbox yourself. An agent answers email for you: it classifies each message, writes a reply from your knowledge, and sends it within the rules you set. InReply does both: Ghost Mode works like an assistant, Autopilot works like an agent.
Can AI automatically reply to customer emails in Gmail or Outlook? +
Yes. InReply connects to your existing Gmail, Google Workspace, Outlook or Microsoft 365 inbox via secure OAuth and replies from that same address. There's no new email client and no helpdesk migration: customers just get an answer from you, faster.
Will the replies sound like my business? +
Yes. You control the tone of voice per playbook, and every reply is generated from your own uploaded knowledge (FAQs, PDFs, documents or your website), so it reads like your team wrote it, not a generic chatbot.
What happens if InReply doesn't know the answer to an email? +
It doesn't guess and it doesn't send. When an email can't be answered confidently from your knowledge, InReply raises it to you instead: as a draft to review or a tracked action item for your team.
Is it safe to let AI send emails without reviewing them? +
You decide when it's earned. Start in Ghost Mode, where every reply is saved as a draft for review. When you trust the output, switch on auto-send and set a confidence threshold: anything below it always waits for you.
Do I have to switch email clients or move to a helpdesk? +
No. InReply works inside the Gmail or Outlook inbox you already use. Connect via OAuth in a couple of minutes, disconnect any time: no migration, no new tool for your team to learn.
Can my whole team work from one inbox? +
Yes. A team workspace lets multiple members manage one shared inbox without sharing passwords, with trackable action items for the emails that need more than a reply.
How does InReply learn my business's knowledge? +
Upload FAQs, PDFs, CSVs and documents, or link your website. InReply reads them into playbooks (scoped response brains with their own knowledge, tone and constraints) and grounds every reply in what you've provided.
What happens to my data if I cancel? +
We immediately disconnect from your inbox. All data (uploaded documents and custom rules) is permanently deleted within 30 days.
Take back your inbox today
Join small businesses across the UK who never keep a customer waiting.