InReplyNever keep a customer waiting again.
InReply reads your FAQs, PDFs and knowledge base, then answers customer support emails inside the Gmail you already use. Accurately, in your voice, around the clock.
14-day free trial · No credit card required · Connect in one click
Built for Google Gmail/Workspace accounts
Answers that sound like you
InReply turns your documents or webpages into accurate, on-brand email replies.
Your knowledge becomes their answer
Upload PDFs, CSVs, terms or link your website. InReply grounds every reply in the knowledge you provide. It never invents policy or pricing.
Confident answers send themselves
When InReply is sure it has the right answer, it replies automatically. When it isn't, it queues a draft for you. You set the confidence threshold. You stay in control.
Every email routed the right way
Classify incoming mail, billing, enquiries, bookings, then route each to the right workflow or escalate straight to a human. Your inbox, organised automatically.
Your customers expect fast. Most small teams can't keep up, and it costs them.
Automation that never feels like a black box
Drafts every reply without sending. Review the tone, build trust, then flip the switch when you're ready.
Decide how confident InReply must be before it sends. Everything below it always waits for you.
Tune tone and phrasing once. Every reply sounds like it came from your team, not a robot.
Live in three steps
Simply connect your Gmail account add knowledge.
Connect your Gmail
Link via Google sign-in. We read threads and emails safely, nothing to install.
Upload your documents
Drop in FAQs, PDFs and terms, or link your site. InReply reads them instantly.
Let it reply
Customers get answers from your docs. Review in Ghost Mode or let it auto-send.
Made for businesses that live in their inbox
Designed for the questions your customers actually ask.
Property agents
Answer availability and viewing enquiries instantly, send floor plans and schedule viewings.
Learn more →
Gym owners
Handle membership questions, class schedules and freezes without more front-desk staff.
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Vacation rental hosts
Never miss a booking. Auto-respond to availability, check-in rules and house-guide questions.
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"InReply handles the first reply to nearly every enquiry now. Our bookings doubled because we're the first to get back to them."
Your inbox stays yours
InReply was built with trust in mind. We ensure the service delivers what's important to you and your customers.
Connect in one click, revoke any time. No passwords stored, no DNS changes.
Replies are grounded in your uploaded docs. InReply never invents policy or pricing.
Cancel and we disconnect immediately. All data permanently deleted within 30 days.
Plans that scale with your inbox
Start free for 14 days. Change or cancel any time.
Starter
- ✓ 500 emails / month
- ✓ Shared inbox
- ✓ Gmail integration
- ✓ 2 users
- ✓ Email support
Growth
- ✓ 2,000 emails / month
- ✓ Ghost Mode
- ✓ 5 users
- ✓ Priority support
- ✓ Playbook analytics
Scale
- ✓ 5,000 emails / month
- ✓ Custom rules engine
- ✓ CRM integration
- ✓ 10 user seats
- ✓ Success manager
Business
- ✓ 10,000 emails / month
- ✓ Unlimited rules
- ✓ API access
- ✓ Unlimited seats
- ✓ 24/7 phone support
Frequently asked questions
Can I customise InReply to my business? +
Yes. Set rules for how different email types are handled, build custom playbooks, and control the tone of voice for every AI reply.
What happens to my data if I cancel? +
We immediately disconnect from your Gmail. All data — uploaded documents and custom rules — is permanently deleted within 30 days.
How do I choose the right plan? +
Plans are based on email volume. Most small teams start on Growth (up to 2,000 emails/mo). For higher volume or custom integrations, Scale or Business fit better.
How is this different from generic AI tools? +
InReply is built specifically for email support: Ghost Mode for safety, deep grounding in your own documents, and a focus on small-business workflows — not a generic chatbot.
Will it send something wrong to my customers? +
Only if you let it. Start in Ghost Mode to review every draft, then set a confidence threshold for auto-send. Anything below it always waits for you.
Take back your inbox today
Join small businesses across the UK who never keep a customer waiting.